Service Management (SM)
InfoX has the experience in configuring ERP Service Management (SM) functionality based on the latest SAP ECC best practices. We have in-depth knowledge in the ECC SM/CS module integration aspects with Plant Maintenance (PM), FI/CO, MM and SD.
Ability to configure call management, quote generation, install base management, damage notifications, interface with warranties, contracts, pricing, billing and end-to-end order processing.
We can implement functionalities related to managing technical objects for example, technical systems, and machines), manage warranties and business partners, create service requests, execute service request, and monitoring call processing.
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